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Conflict Resolution in the Workplace

Our CPD approved Conflict Resolution in the Workplace Course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a fantastic starting point for people new to their leadership role, as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management.

Course information

Gain insight into conflict resolution and how to successfully achieve this in the workplace.

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This Conflict Resolution in the Workplace course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict, the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Conflict resolution training can significantly improve your workplace environment.

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company's bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective, so you can progress through the modules at your own pace, in your own time, making it easy to fit the training around your work and personal life.

Duration: 45 minutes


  1. The Causes and Symptoms of Conflict at Work
  2. Resolving Conflict
  3. The Five Conflict Modes
  4. Using the Modes
  5. Assertiveness
  6. Making Positive Outcomes


The Conflict Resolution in the Workplace course is recommended and approved by the following bodies:

Conflict Resolution in the Workplace
Online Course

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I am pleased I made the decision to invest in this training which has been very helpful for our business.

Gemma, Wilmslow
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