Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met. Learn how to delight your customers with this CPD approved Customer Service Skills Course.
How do you ensure customer service is consistent across your business? What are the benefits of delivering great customer service?
This Customer Service Skills course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Our Online training is flexible, efficient and cost-effective, so you can progress through the modules at your own pace, in your own time, making it easy to fit the training around your work and personal life.
Duration: 75 minutes
The Customer Service Skills course is recommended and approved by the following bodies: