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Customer Service Skills

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during and after the customer's requirements are met. Learn how to delight your customers with this CPD approved Customer Service Skills Course.

Course information

How do you ensure customer service is consistent across your business? What are the benefits of delivering great customer service?

This Customer Service Skills course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Our Online training is flexible, efficient and cost-effective, so you can progress through the modules at your own pace, in your own time, making it easy to fit the training around your work and personal life.

Duration: 75 minutes


  1. About the Course
  2. What is Customer Service
  3. The Goals of Great Customer Service
  4. Discovering and Understanding Customer Needs
  5. Delivering Maximum Levels of Customer Service
  6. Making Customers Feel Great From the Start
  7. Communication Skills
  8. Non-verbal Communication and Body Language
  9. Dealing with Customer Complaints


The Customer Service Skills course is recommended and approved by the following bodies:

Customer Service Skills
Online Course

Buy Now - £35 Free Trial
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I took the Achieving Food Hygiene Level 5 course and it was well written and helped improve my knowledge around the thorny issue of food safety.

Phil, Corby
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